Taxpayers have 3 main ways to contact HMRC:
Often taxpayers want to ask questions and get quick answers, which is why they like to use the phone. The NAO have published a report and the key facts are below.
Click to access The-quality-of-service-for-personal-taxpayers.pdf
We also know that taxpayers often leave things till close to the deadline
So if you don’t want to spend 47 minutes waiting to speak to HMRC only to find out they can’t answer your question because its too specific or requires an opinion why not use an accountant?