HMRC – please don’t leave me hanging on telephone! Reply

genervte frau am telefon

Taxpayers have 3 main ways to contact HMRC:

  • Online
  • Phone
  • Post

Often taxpayers want to ask questions and get quick answers, which is why they like to use the phone. The NAO have published a report and the key facts are below.

https://www.nao.org.uk/wp-content/uploads/2016/05/The-quality-of-service-for-personal-taxpayers.pdf

hmrc-nao

We also know that taxpayers often leave things till close to the deadline

sa-monthly-online-figures-2011-12

So if you don’t want to spend 47 minutes waiting to speak to HMRC only to find out they can’t answer your question because its too specific or requires an opinion why not use an accountant?

Accountants

steve@bicknells.net

Have you done your Self Assessment Return? Reply

SA100 tax return form with calculator and pencil lying on table

In January 2015, HMRC reported…

A record 85.5% of these were sent online, with the busiest days for filing coming on 30 and 31 January, when HMRC received 980,000 returns. The busiest hour was between 1pm and 2pm on 30 January, when almost 50,000 returns were received – 830 per minute.

The busiest hour on deadline day was between 11 am and midday, when almost 32,000 returns were received – 530 per minute. HMRC also answered 95% of calls first time on deadline day.

Around 4.3 million customers (42%) left it until January to file their returns, which HMRC issued in April 2014.

By the end of January, more than a million Self Assessment-only customers (self-employed, with no other source of income, no employees and not VAT-registered) opted to receive electronic messages from HMRC, rather than paper communications. If you are eligible, you can sign up by logging into your Self Assessment online account and following the prompts.

There are three different types of penalties that can be charged if a return is outstanding after the return due date or is filed late. These are

  • Late filing fixed penalty (see SAM61220)
  • Daily penalties (see SAM61230)
  • Late filing (tax geared) penalty (see SAM61240)

Customers may appeal against any late filing penalty on the grounds that there was a reasonable excuse for the late submission of the return.

HMRC even have a calculator to help work out how much the penalty might be…

https://www.gov.uk/estimate-self-assessment-penalties

Don’t be late, do it today!

steve@bicknells.net

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